FAQs

Can you send me free samples?

No, free samples are not given due to the volume of requests. However, you may request a Wholesale Sampler, which includes all available fragrances of the Travel Sized Kokum Body Butter and Mafura Lotion Bar as well as a full sized Mongongo Face & Body Serum.  You will then be invoiced $41.50 for the cost of the sampler plus free USPS Priority shipping. Email your request to wholesale@butterangels.com. Wholesale Samplers are sent to registered account holders only.

Will Butter Angels cover tax, duty and other fees for domestic or international clients? 

No, clients are responsible for their own tax, duty and other shipping fees. To ensure the accuracy of your fees, we include Harmonized Tariff codes to each product description. This helps customs review and deliver your order in a timely fashion, as well as calculate accurate fees.

Do I need to submit my FEIN/TIN or South Carolina ST-8A to create a wholesale or private label order?

Yes, registered account holders need to provide their FEIN/TIN or South Carolina ST-8A to complete a wholesale or private label order. This info keeps us out of trouble with the IRS.

Do I need to login to complete an order?

Yes, clients must login in to complete the order process. 

How do you safely hand create my products?

Butter Angels utilizes Good Manufacturing Practices (cGMP) mandated by the FDA. Gloves, headcover, face mask and other tools and methods are used to sanitize the area before, during and after production. In addition, detailed records are kept which help explain the conception, creation, and sell of each product. 

How long will it take to receive my order?

Orders need no less than 21 days after design approval and deposit to be completed and ready for shipment. Orders are shipped once the account balance is zero. Design approval is only needed for private label contracts. 

What is your Return Policy?

Butter Angels approves returns and exchanges on orders with defects and errors caused by Butter Angels. All other damages must be filed by the commercial carrier. Clients have 5 calendar days from receipt of order to submit a return request. Damaged goods must be returned for inspection. Approval returns will receive a store credit. 

Private label, custom orders, to include favors, gifts and other custom items, are non-refundable.